Privacy Policy

1. Introduction

Welcome to Actual Roofing Domestic (“we”, “us”, “our”).

We are committed to protecting your personal data and ensuring transparency in how we use it. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website:
👉 https://actual-roofing.co.uk/

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business name: Actual Roofing Ltd
Company number: 16876716
Registered address: 62 The Highgrove, Bishops Cleeve, Cheltenham, England, GL52 8JB

Email: info@actualroofing-ltd.co.uk
Phone: 0145 245 2194

We act as the data controller for your personal data.

3. What Information We Collect

A. Information You Provide (Domestic Enquiries)

When you request a quote or contact us, we may collect:

Full name
Email address
Phone number
Property address
Details about your roofing issue (e.g. leaks, repairs, installation)
Photos or files you upload

B. Automatically Collected Data

When you use our website, we may collect:

IP address
Browser type and device information
Pages visited and time spent on the site

4. How We Use Your Information

We use your data to:

Provide domestic roofing quotes and services
Respond to enquiries about repairs, installations, or inspections
Arrange site visits to your property
Communicate updates about your job
Improve our website and customer experience
Meet legal and regulatory requirements

5. Lawful Basis for Processing

We process your data under the following lawful bases:

Contractual necessity – to provide quotes or carry out roofing work
Legitimate interests – to run and improve our business
Consent – where you opt in to marketing or contact forms
Legal obligation – for compliance with UK law

6. Sharing Your Information

We do not sell your personal data.

We may share your data with:

Trusted contractors or subcontractors (for domestic jobs)
IT providers (hosting, email services)
Professional advisors (legal, accounting)
Authorities if required by law

All third parties are required to respect your data and keep it secure.

7. Data Retention

We retain personal data only as long as necessary, including:

While handling your enquiry or project
For legal, tax, or warranty purposes
For resolving disputes

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Request data portability

You can also lodge a complaint with the Information Commissioner’s Office (ICO).

9. Cookies

Our website may use cookies to:

Improve site performance
Understand visitor behaviour
Enhance user experience

You can control cookies through your browser settings.

10. Data Security

We take appropriate measures to protect your personal data, including:

Secure servers
Access controls
Data minimisation

However, no online system is completely secure.

11. Domestic Property Information

When you provide property details (e.g. address, photos of your roof), we:

Use this information strictly for quoting and service delivery
Do not share it publicly
Store it securely

12. Third-Party Links

Our website may include links to other websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or your data: